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How we work | Technology & Content Services
New and Emerging Media Knowledge Services
Community and Social Media Technology & Content Services

The media [is] one of the most powerful — yet least trusted and least accountable — institutions in the world. Open Forum as a Technology Operation and Content Services provider do not view access to information as an end in itself but as a contributor to development processes and social change. Individual stories from users of the Open Forum Knowledge Services have helped to develop a framework to guide our work and improve planning, evaluation, analysis and targeting of services. The resulting theory of change sets out our assumptions about how we think we make a contribution to information use in development. The model will evolve as it is tested, debated and used in planning, evaluation and research.

A service facilitating knowledge sharing and networking to enable the practical implementation of sustainable livelihoods approaches as a tool for poverty reduction. Open Forum Technology Operation and Content Services also includes the Strategic Learning Initiative (SLI) Team whose purpose is to build understanding about the role information, especially research-based information, plays in stimulating positive social change and to help to apply that understanding in practical ways to strengthen knowledge, information and communication programmes, at Open Forum and across the sector.

Open Forum Web Services (OFWS)
Developed by Open Forum, this service is an affordable, easy-to-use website management solution used by intermediate civil society, community-based organisations and collectives to register a quality web presence in local languages, and for effective e-communication and advocacy. Developed by Open Forum on Apache server, OFWS is a customized open-source Content Management System (CMS) aimed to exploit fully the democratic potential of the internet, overcoming effectively the bandwidth constraints and other technological bottlenecks that characterise the use of ICTs in rural India.

OFWS can be used by partner organisations with very little technical expertise. The model incorporates training on content management, graphics design, e-communication strategy and hosting and site management, along with hand-holding support to resolve any difficulty in partners’ work on the web. The DLP automatically gives all necessary content support to the partners websites created on OFWS servers.

The initiative has enabled Indian civil society organisations to:1) Leverage the use of ICTs as a strategic communication tool to strengthen ongoing efforts for sustainable development, poverty reduction and social justice and 2) Create and nurture online communities in South Asia towards proactive state and civil society action; advocate for better transparency in governance; and facilitate pro-poor policy discourse. Open Forum has just initiated this service and very soon we will provide these services to all our network partners in India and will continue to extend to the wider civil society fraternity.

Digital Library Project
DLP is a customizable, multilingual, intuitive and user friendly software solution on Open Source Software platform, developed jointly by Open Forum & K4D to enable rural communities to manage and share relevant local content.

DLP is tailored to operate in both online and/or off-line contexts. It facilitates exchange of content with other systems and networks – for example, on SMS messages of mobile phone networks. It has been successfully implemented to create local content in Hindi languages in India.

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