How
it will be helpful to rural communities, VKC,
CSC, VRC, and Kiosk Network
The Project aims at building a social call Center
to disseminate the information on child rights
protection & Technical Information to the
Rural Kiosk/CIC operators and Information on
other initiatives for protection of child rights
in India’s Rural and Distant areas, through
a toll free telephone line including a knowledge
base of tools and techniques, practices, methods,
etc on the subject a call center, and a website.
The Center will act both as a portal for information
exchange among communities and as the adviser
for communities in improving their quality of
life. For the project to be effectively sustained,
alliance will continuously update its knowledge
base, closely cooperate with local authorities
and experts, and call for support from government
and other organizations, acting as the facilitator
for communities in learning, applying and disseminating
best practices on the subject areas. The Call
Center can support up to 100 inbound calls at
the same time. To provide the most convenience
to the users, they will be guided to direct
the call to the operator. On one hand the center
will provide relevant information and consultation
to the poor, to the rural, distant areas and
on the other it will provide a very useful technical
support to those VKC, CSC, VRC, Kiosk Network
who don’t have technical service stations
within local areas. Through this innovative
call center rural communities can instantly
access the required information and VKC, CSC,
VRC, Kiosk Network can get technical support
and assistance, if not major ones at least minor
technical faults can be rectified online.
Details on outputs
The aim of the K4D service is to share knowledge
among the rural communities in India. This will
be achieved by providing an infrastructure for
a voice based question and answer service, using
available computing and telephony technologies.
The rural population will be given the facility
to make queries over the phone and get them
answered by subject matter experts through phone
itself. The service Flow is as follows:
| 1. |
Community members can
check for answers for their queries through
the offline database available at the
information centers. If the answer is
available they listen to the answer or
else can also take a print out from K4D
website. |
| 2. |
If
answer for the query is not available
dials in the K4D number and registers
a query, he gets a query ID for his/her
question. The answer to the query is made
available within stipulated time. |
| 3. |
The
registered call is handled a knowledge
worker who then searches for answer in
the online FAQ database, if the answer
is available tags it to the question and
the query is answered. |
| 4. |
If
the answer is not available in the database
the query is sent via email to expert
for answers. |
| 5. |
Experts
can also call the K4D number (different
form the one for farmers) through their
id and pin and listen to the queries and
also instantly answer the queries. |
| 6. |
Once
the answer is received by the KW it is
audio recorded and tagged to the question.
|
| 7. |
The
caller dials in the K4D’s number
again and on input of his query ID is
able to listen to the answer. |
| 8. |
The
answer gets saved in FAQ database. |
| 9. |
Information
Centres can update their offline database
by connecting to the internet once in
a while. |
| 10. |
While
the overall aim of the K4D project is
to share knowledge among the poor communities
living in both rural and urban areas,
the initial phase of the project will
concentrate the farming community of villages
in North India. |
